Insurance’s paperwork, on autopilot — with your team in control.
A claim isn’t one document — it’s a file that gathers: the loss report from the insured, photos from the shop, the incident report from a third party, records that arrive when they arrive. Meanwhile the clock everyone judges you by is running. We automate the gathering — every arrival read, filed, and checked against what the claim still needs, the missing pieces chased automatically — so your adjusters open complete files, not scavenger hunts. Coverage calls belong to adjusters; we just make sure they’re never made on half a file.
- Loss report from the insured, day one
- Photos & estimate from the shop
- Incident report from the third party
- Policy & endorsements from your own records
- Records & bills requested, chased, received Requested — chase drafted, sent
- A claim file fills from five senders: a loss report from the insured on day one; photos and an estimate from the shop; an incident report from the third party; policy and endorsements from your own records; and records and bills that are requested, chased, and received.
- While a piece is still missing, its slot shows a request already drafted and sent. When every slot is filled, the file is marked ready for the adjuster — opened once, decided once.
The file
Everything a claim drags in behind it.
- From the insured
- loss reports and first notices · claim forms · correspondence · proof of loss
- From the field
- photos and loss documentation · repair estimates and invoices · incident and police reports
- From providers
- records and bills on injury claims — handled under the security discipline regulated files demand: access scoped per task, every touch logged
- From your own house
- policies, endorsements, prior claim history — pulled and attached without anyone searching
The missing piece
The file knows what it’s waiting for.
Every arrival is checked against what this claim type requires; gaps generate the request — right document, right sender, follow-up on a clock — so gathering stops being a diary entry on an adjuster’s desk.
Adjusters adjust. Software nags.
Claims don’t take weeks to decide. They take weeks to assemble.
The assembling is ours. The deciding stays yours.
The practices behind it
- AI Automation the completeness gate that runs on every arrival
- AI Agents Development the agents that chase the missing piece
Questions
Asked by claims teams.
Our intake is mixed packets — forms, faxes, phone-note PDFs, photos.
That’s the expected diet. Classification splits the packet, extraction reads each piece, and anything ambiguous routes to a person before it routes to a file.
Does it decide claims?
Never. It decides completeness — what’s present, what’s missing, what doesn’t reconcile. Coverage, liability, and settlement stay with your adjusters under your guidelines, with a fuller file and a cleaner trail.
Can it flag suspicious claims?
It can flag inconsistency — dates that disagree, documents that contradict, patterns worth a second look — as review queues, never verdicts. What happens next is your SIU’s call, not software’s.
How do you handle medical records?
Under the discipline regulated files demand: task-scoped access, minimization, a log of every touch — and the specifics answered in writing during scoping, where compliance questions belong.
Our core claims system is decades old.
Then it has company. Closed and elderly systems are the norm in this sector, and the wiring patterns exist for them — that’s our AI Integration practice, and it’s planned in the X-Ray, not discovered in month three.
Where do teams start?
One line of business, one claim type — prove the completeness gate and the chase on real files, let adjusters learn to trust an already-assembled folder, then widen.